Return & Refund Policy

Last updated: June 12, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags and packaging intact
• Not be a customized or personalized item
• Not be a final sale item

 

How to Request a Return

To initiate a return, please contact us at support@rivaya.shop with your order number and reason for return. We will respond to your request within 1-2 business days with further instructions.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5-7 business days. Refunds will be issued to the original payment method through Shopify Payments. Please note that bank processing times may vary and it may take a few extra days for the refund to appear in your account.

Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please check your bank account or contact your bank for more information. If you are still unable to locate the refund, please reach out to us at support@rivaya.shop and we will assist you further.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact us at support@rivaya.shop and we will provide a replacement or exchange instructions.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the item is delivered safely. Please keep a record of your return tracking number, as we cannot be held responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at support@rivaya.shop. We are committed to providing the best possible service to