Shipping policy
Shipping Policy
Last updated: June 12, 2026
Order Processing
At Rivaya, we strive to process and ship your orders as quickly as possible. Please allow 1–2 business days for your order to be processed. Once your order has been dispatched, you will receive a tracking email with details on how to track the status of your shipment.
Domestic Shipping — United States
We offer various shipping options to ensure you receive your order in a timely manner. The following shipping options are available for domestic shipments:
| Shipping Method | Shipping Cost | Estimated Delivery |
|---|---|---|
| Standard/Free | Free | 5–7 business days |
| Expedited | Calculated at checkout | 3–5 business days |
| Express | Calculated at checkout | 1–3 business days |
International Shipping
For international orders, please allow 7–21 business days for delivery. Please note that customs and duties are the responsibility of the customer. We recommend checking with your local customs agency for any applicable taxes or fees prior to placing your order.
Order Tracking
Once your order has been dispatched, you will receive a tracking email with details on how to track the status of your shipment. You can use this tracking number to monitor the progress of your order on the shipping carrier's website.
Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us at support@rivaya.shop within 10 days of the estimated delivery date. Please include your order number and photos of the damaged items, if applicable. We will work with you to resolve the issue as quickly as possible.